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Management and Administrative Sciences Review, 5, 128-142.Īntilla, E. Training Effectiveness and Commitment to Organizational Change: Saudi Arabian ARAMCO. European Journal of Business and Management, 6, 83-95.Īlsamman, A. Employee Job Satisfaction and Organizational Commitment in Nigeria Manufacturing Organizations. European Journal of Business and Management, 7, 112-124.Īkhigbe, O. Impact of Reward and Recognition on Job Satisfaction and Motivation. International Journal of Information Technology and Management Studies, 1, 33-43.Īkafo, V., & Boateng, P. Effect of Person Organization Fit on Organizational Commitment. A., Mohammadpour, B., Rajabi, M., & Baghbani, F. Economic Sciences Series, 58, 31-42.Īhmadi, S. Impact of Human Resources Practices on Job Satisfaction: Evidence from Manufacturing Firms in Bangladesh. This research suggest further investigation is needed to equivalent the result and more extent area of research.Ībsar, M. Research limitation or implication in this research was the result can not be applied to other region Polda, or other public organization. Finding and contribution in this research was HR practices have a significant effect to employee commitment, human resources practices have a significant effect to job satisfaction, and job satisfaction to employee commitment also have a significant effect. The population were 200 respondents and divided to 187 PNS and 13 PHL of Polda Bengkulu. Census was used to analyze the hypothesis. The methodology of this research was using questionnaire survey approach to collect data for testing the research hypothesis and regression technique for data analysis. (2013) ‘Analisis Kepuasan Konsumen Terhadap Kualitas Pelayanan dan Harga Produk dengan Menggunakan Metode Importance Performance Analysis (IPA)’, Optimasi Sistem Industri, 12(12).The objectives of this research was to find out the effect of human resources practices (reward, training, and person-job fit) on job satisfaction and employee commitment, and the effect of job satisfaction on employee commitment. (2020) Ombudsman: MRT Paling Siap dalam Usaha Pencegahan Virus Corona,. (2008) ‘Analisis Tingkat Kepuasan Pelanggan Terhadap Produk Corned Pronas Produksi PT CIP, Denpasar, Bali’, Teknologi Industri Pertanian, 18(2), pp. (2020) Memahami Potensi Risiko Penularan Virus Corona di Transportasi Umum,. Judging from the level of performance and importance of the quality of MRT Jakarta services, on average, it is good, so that the MRT Jakarta management must prioritize several variables to be improved and maintain those variables that are considered to be in accordance with customer expectations.Īriyoso (2009) Konsep Importance Performance Analysis (IPA), wordpress.ĬNN Indonesia (2020) Wajib Pakai Masker di Angkutan Umum Jakarta Berlaku 12 April,. In the Importance Performance Index (IPA) analysis with a Cartesian diagram, there are three dominant variables of MRT Jakarta services on customer satisfaction performance. The results obtained through the analysis of the Customer Satisfaction Index (CSI) were 85.38% and stated that customers were very satisfied with the MRT Jakarta services provided. The hypothesis of this research is whether or not there is an effect of MRT Jakarta infrastructure services on customer satisfaction performance with the Covid 19 pandemic. The purpose of this study is to analyze the dominant variables in MRT Jakarta infrastructure services on customer satisfaction performance and to find solutions to the dominant variables found. Service quality is a strategy that is very important for the development and success of business organizations.
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